Q Where can I find more help on using Equo?
A. Go to Help FAQ from the Equo home page. There are questions, answers and short videos to help you understand how to use the system. If you get stuck, please contact the committee.
Q. What happens if I need to cancel a lesson?
A. Contact the lesson organiser – details under View on event listing page. ARC will remove you from the session and contact everyone on the waiting list. We will also advertise spaces by e-mail and facebook as appropriate.
Q. Will I get a refund for a cancelled lesson?
A. As lessons are priced just to cover the cost of arena hire and instructor, a refund will be made from stripe/paypal if we are able to fill your space. ARC will be considerate of the notice period given and reason for cancellation.
Q. I don’t seem to be getting e-mails re spaces on lessons?
A – check your spam folder and mark these messages as not spam
Q. I can see an event I want to enter , but Equo won’t let me enter?
A – Not all of ARC events will be open for booking from the time they show on Equo. Some of the events on Equo will be put on in advance so they appear in Horse and Hound event listings and show directories. Members will receive an e-mail confirming new training, competitions that have been added to Equo and the dates you can book from. In January 2017 we have had 18 events on the search result going as far ahead as October but there are actually 45 events on the system.
Q. How can I tell which time I have lesson time I have booked in for?
A. – If the class has a time on it, this information will be on your payment receipt.
Q. What about times for Competitions?
A. Times for competitions – i.e. dressage will be posted on Equo. You will receive an email from Equo advising you that the times are available to view.