• FAQ

Q. Why have Ayr Riding Club decided to use an online booking system and Equo in particular?

A. The club is expanding – we now have 165 members – and is busier than ever, and there was inconsistency between the advertising and booking of training sessions. The club has little information stored about popularity of training sessions, attendees, cancellations etc. We were also having to fund unpaid cancelled lessons where our cancellation policy was not clear or there was dispute about a training session booking. Committee members spent a lot of time organising sessions, taking bookings and dealing with changes.
Equo is a robust system supported by the company that run Horse and Hound. The booking fees are relatively small, and the benefits to the committee and club going forward are many. As information is entered by the members it is more likely to be up to date and accurate. All committee members can see online a membership list – including your emergency contact details, training session bookings, etc and Equo gives us an instant up to date e-mail list to save holding individual versions elsewhere. For organising shows, Equo will work out dressage times for multiple arenas, hold entry details per class – this will help in planning future shows – and we can e-mail competitors direct from Equo if anything major changes or we have to cancel a class or event.

Q. How much does it cost to book through Equo? 

A. There is a flat fee of £1.50 per booking. For 2017 ARC is paying the stripe/paypal fee to minimise the increase in lesson costs. The membership cost is very slightly less than booking via the old website with paypal.

Q. How do I book into training?

A. To book into training, log in on Equo, go to search events, put Ayr riding club in as organiser – bottom of left hand  side under filter, click on filter and everything that is open for booking will appear.

Q. How can I see which sessions are full and which have spaces? 

A. Click on VIEW. this lets you sees which  sessions have spaces (enter) and which are already full (register interest). Please register interest even if all the sessions are full, as this will help the club contact you if a space becomes available, and also lets us understand the popularity of session throughout the year which will help in planning future training.

Q. How a can I see what sessions I am interested in and which I have booked into?

A. To add a session you are interested in click Add to Calendar. To see your sessions – click Dashboard. Sessions you have booked and paid for online will appear automatically.
If you have asked for a session to be moved by a committee member or have entered a session using a voucher, your booking will not automatically appear on your Dashboard. You can add it yourself by clicking add to calendar from the event page.

Q. How do I book a session if I have an AGM or other training voucher  that I want to use?

A. To use a training voucher, let the organiser – details under View on event listing page –  know which session you would like to book, and they will book the session for you. The balance payment should be made to Ayr Riding Club Paypal account [email protected]

Q Where can I find more help on using Equo?

A. Go to Help FAQ from the Equo home page. There are questions, answers and short videos to help you understand how to use the system. If you get stuck, please contact the committee.

Q. What happens if I need to cancel a lesson?

A. Contact the lesson organiser – details under View on event listing page. ARC will remove you from the session and contact everyone on the waiting list. We will also advertise spaces by e-mail and facebook as appropriate.

Q. Will I get a refund for a cancelled lesson?

A. As lessons are priced just to cover the cost of arena hire and instructor, a refund will be made from stripe/paypal if we are able to fill your space. ARC will be considerate of the notice period given and reason for cancellation.

Q. I don’t seem to be getting e-mails re spaces on lessons?

A – check your spam folder and mark these messages as not spam

Q. I can see an event I want to enter , but Equo won’t let me enter?

A – Not all of ARC events will be open for booking from the time they show on Equo. Some of the events on Equo will be put on in advance so they appear in Horse and Hound event listings and show directories. Members will receive an e-mail confirming new training, competitions that have been added to Equo and the dates you can book from. In January 2017 we have 18 events on the search result going as far ahead as October but there are actually 45 events on the system.

Q. How can I tell which time I have lesson time I have booked in for?

A. – If the class has a time on it, this information will be on your payment receipt.

Q. What about times for Competitions?

A. Times for competitions – i.e. dressage will be posted on Equo. You will receive an email from Equo advising you that the times are available to view.